Shipping Policy

1. Fulfillment Model

Pet Budd operates using third-party suppliers and fulfillment providers.
We may use AutoDS or another order-routing provider to transmit order
information to the supplier responsible for fulfillment.

The supplier may ship the product directly to you.

2. Shipping Costs

We currently offer free standard shipping where stated on the
website and at checkout.

Any mandatory charges payable by the customer will be disclosed as
required before the order is placed.

3. Processing and Delivery Estimates

Processing and delivery times shown on product pages or at checkout are
estimates unless expressly stated as guaranteed.

Delivery may be affected by:

• supplier processing times;

• product availability;

• destination;

• carrier operations;

• customs procedures;

• weather, transport disruption, or other circumstances outside our
  reasonable control.

Mandatory consumer rights regarding delivery deadlines remain
unaffected.

4. Tracking

Where tracking is available, tracking information will be provided after
shipment.

Tracking information can take time to update after a label is created or
a parcel is handed to a carrier.

5. Customs and Import Matters

Where products are shipped internationally, customs procedures may
apply.

Any taxes, duties, or charges that the customer is legally required to
pay and that are not included in the checkout price should be clearly
disclosed where required by applicable law. We will not use this clause
to impose undisclosed mandatory charges contrary to consumer law.

6. Incorrect Address

Customers are responsible for entering accurate delivery information.

If you notice an error, contact us immediately. Because orders may be
routed automatically, we cannot guarantee that an address can be changed
after fulfillment begins.

This does not affect rights arising where a delivery failure is
attributable to us or our fulfillment chain.

7. Lost, Damaged or Non-Delivered Packages

If tracking shows delivery but you cannot locate the parcel, contact us.
We may ask you to check with household members, neighbors, or the
carrier as part of a reasonable investigation.

If a parcel is lost, damaged, or not delivered as required, mandatory
consumer remedies remain available.

8. Returns

Do not return a parcel to the address printed on the parcel or to a
supplier unless we provide that address as the authorized return
destination.

For a statutory change-of-mind withdrawal, the customer arranges and
pays the direct return-shipping cost as described in our Refund,
Withdrawal & Statutory Remedies Policy. Pet Budd does not provide prepaid
return labels for such withdrawals.

For defective, damaged, incorrect, or non-conforming goods, mandatory
consumer-law remedies apply separately; return or transport costs that
the seller is legally required to bear are not shifted to the customer.

9. Contact

Email: info@petbudd.store