Contact Information
Last updated: August 20, 2026
We are here to help with any question about your pet, an order, or our products. Below is how to reach us.
Response time
Our team reads every message and replies personally, typically within 24 hours to 2 business days.
Contact form
You can also send a message through the contact form on our home page. Include your name, a subject, your email, and the details of your enquiry so we can help as quickly as possible.
Order enquiries
For questions about an existing order, please include your order number. This helps us locate your details and respond faster.