Privacy Policy

Last updated: August 22, 2026

Important: These policies are drafted for a Spain-based
dropshipping store selling to consumers, including EU/EEA consumers.
Pet Budd does not offer any voluntary return, exchange,
cancellation-after-shipment, or refund policy beyond rights that
cannot legally be excluded. Mandatory consumer rights, including the
EU/Spanish statutory right of withdrawal where applicable and remedies
for defective/non-conforming goods, remain unaffected.

1. Who We Are

Pet Budd is the trade name used by Veltrix Nova S.L., NIF/CIF
B70998695, Carrer del Campmari 65, 08870 Sitges, Spain ("Pet Budd",
"we", "us", "our").

Pet Budd operates this online store and related services. Our store is
powered by Shopify and we use third-party service providers, including
dropshipping and fulfillment providers, to process and fulfill orders.

Data Controller: Veltrix Nova S.L., NIF/CIF B70998695, Carrer del
Campmari 65, 08870 Sitges, Spain.

Contact email: info@petbudd.store

This Privacy Policy explains how we collect, use, disclose, and
otherwise process personal information when you visit our website, place
an order, contact us, or otherwise use our services.

This Privacy Policy is intended to operate in accordance with Regulation
(EU) 2016/679 ("GDPR"), Spanish Organic Law 3/2018 ("LOPDGDD"), and
other applicable privacy laws.

2. Personal Information We Collect

Depending on how you interact with us, we may process:

Contact information, such as your name, email address, telephone
number, billing address, and shipping address.
Order and transaction information, such as products ordered,
order value, order status, shipping information, and transaction
history.
Payment-related information. Payments are processed by
third-party payment providers. We do not intentionally store your
complete payment-card number. We may receive limited payment and
transaction information, such as payment status, payment method, and
transaction identifiers.
Account information, if customer accounts are enabled, such as
account identifiers, preferences, and settings.
Communications, including information you submit through our
contact form or other authorized support channels.
Device and technical information, such as IP address, browser
type, device information, cookie identifiers, and similar technical
data.
Usage information, such as pages viewed, interactions with the
website, products viewed, and shopping-cart activity.
Marketing and consent information, including your marketing
preferences and cookie choices.

3. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more
of the following legal bases:

Performance of a contract --- to process orders, payments,
delivery, customer-service requests, statutory withdrawals, and
claims relating to defective or non-conforming products.
Legal obligations --- including tax, accounting,
consumer-protection, product-safety, and regulatory obligations.
Legitimate interests --- including fraud prevention, website
security, business administration, and service improvement, where
those interests are not overridden by your rights.
Consent --- where required, including for non-essential cookies
and certain marketing communications. You may withdraw consent at
any time.

4. Sources of Personal Information

We may obtain personal information:

directly from you;
automatically when you use our website;
from Shopify and payment providers;
from AutoDS or another order-routing/automation provider we use;
from suppliers, fulfillment providers, carriers, and logistics
partners;
from analytics, advertising, and other service providers where
lawfully permitted.

5. How We Use Personal Information

We may use personal information to:

operate and secure our website;
process payments and orders;
route order and shipping details to the relevant supplier or
fulfillment provider;
arrange delivery and provide tracking information;
communicate about orders and customer-service matters;
handle legally required withdrawals, refunds, repairs, replacements,
price reductions, or other statutory remedies;
detect and prevent fraud, misuse, and security incidents;
comply with tax, accounting, consumer-protection, product-safety,
and legal obligations;
improve our website and services;
send marketing communications where permitted by law;
measure advertising and website performance where permitted and,
where required, based on consent.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

Shopify, which hosts and supports our online store;
payment providers, to process transactions;
AutoDS or another order-management provider, to route and manage
orders;
third-party suppliers and fulfillment providers, which may
receive your name, shipping address, contact details, and order
details so they can fulfill your order;
carriers and logistics providers, to deliver orders;
IT, analytics, security, customer-service, and professional
advisers, where necessary for their services;
advertising and marketing providers, subject to applicable
consent and privacy requirements;
public authorities, courts, regulators, or law-enforcement
bodies, where required by law;
a purchaser or successor in connection with a merger, acquisition,
restructuring, or sale of business assets, subject to applicable
law.

We do not authorize suppliers or service providers to use customer
information for unrelated purposes merely because they receive it for
order fulfillment.

7. Shopify and Other Service Providers

Our store is hosted by Shopify. Information submitted through the store
may be processed by Shopify and other service providers that help us
operate the store.

Some providers or suppliers may process information outside your country
of residence. Where GDPR transfer restrictions apply, we will rely on an
appropriate legal transfer mechanism, such as an adequacy decision or
Standard Contractual Clauses, where required.

8. Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie
Policy. Non-essential cookies will be used only in accordance with
applicable consent requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary
for the purposes described in this Policy, including to fulfill orders,
maintain legally required business and tax records, resolve disputes,
enforce agreements, and comply with consumer-protection and
product-safety obligations.

Retention periods may differ depending on the type of information and
applicable legal requirements.

10. Your Rights

Depending on applicable law, you may have rights to:

access your personal information;
correct inaccurate personal information;
request deletion;
restrict or object to certain processing;
receive certain information in a portable format;
withdraw consent where processing is based on consent;
object to or opt out of certain direct marketing or targeted
advertising activities where applicable;
lodge a complaint with a competent data-protection authority.

To exercise a privacy right, contact us using the contact details stated
in this Policy. We may need to verify your identity.

If we are established in Spain, complaints may also be made to the
Agencia Española de Protección de Datos (AEPD).

11. Children's Privacy

Our store is not intended for children who are not legally capable of
entering into a purchase contract. We do not knowingly collect personal
information from children in circumstances prohibited by applicable law.

12. Security

We use reasonable organizational and technical safeguards designed to
protect personal information. No online system or transmission method
can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites. Their privacy and
security practices are governed by their own policies, and we are not
responsible for websites we do not control.

14. Changes to This Privacy Policy

We may update this Policy from time to time to reflect legal, technical,
or operational changes. The current version will be posted on our
website with an updated "Last updated" date.

15. Contact

For privacy questions or requests:

Veltrix Nova S.L.
NIF/CIF: B70998695
Carrer del Campmari 65
08870 Sitges, Spain
Email: info@petbudd.store