Refund, Withdrawal & Statutory Remedies Policy

1. Our Commercial Policy: All Sales Final

Pet Budd does not provide a voluntary or commercial return,
exchange, or refund program.

Accordingly, to the extent permitted by law, we do not accept
returns or provide refunds merely because:

• you changed your mind outside any mandatory statutory withdrawal
  right;

• you no longer want the product;

• you ordered the wrong product, size, color, or quantity;

• you found a lower price elsewhere;

• you do not like a product that is otherwise as described and
  conforming;

• you refuse delivery without a legally valid basis.

This commercial policy applies only to the extent permitted by
applicable law. It does not remove mandatory consumer rights.

2. EU/EEA 14-Day Statutory Right of Withdrawal

If you are an EU/EEA consumer and the statutory right of withdrawal
applies to your purchase, you generally have 14 calendar days from the
day you, or a third party designated by you other than the carrier,
receive the goods to withdraw from the distance sales contract without
giving a reason.

For orders containing multiple goods delivered separately, the statutory
period may run from receipt of the last relevant item as provided by
applicable law.

To exercise this right, you must clearly communicate your decision to
withdraw before the statutory deadline using:

Email: info@petbudd.store

You may use the following wording, but it is not mandatory:

"I hereby give notice that I withdraw from my contract for the sale of
the following goods: [product], order number [number], ordered on
[date] / received on [date]. Name: [name]. Address: [address].
Date: [date]."

Where applicable law requires an online withdrawal function for
contracts concluded through an online interface, Pet Budd will make that
function available on the website.

3. Return of Goods Following a Valid Statutory Withdrawal

Where a statutory withdrawal requires the goods to be returned:

• we will provide the appropriate return instructions and return
  destination after receiving the withdrawal notice;

• do not send a product to a supplier address, manufacturer, or
  address shown on the original parcel unless we specifically instruct
  you to do so;

• the customer must arrange the return and send the goods back within
  the legally applicable period;

• the customer is solely responsible for paying the direct cost of
  return shipping for a statutory change-of-mind withdrawal, where
  permitted by law and where the customer was informed of this
  obligation before purchase;

• Pet Budd does not provide prepaid return labels and does not
  reimburse return-shipping costs for a statutory change-of-mind
  withdrawal, except where mandatory law requires otherwise;

• if, because of the nature of the goods, they cannot normally be
  returned by post, any legally required advance information concerning
  the return cost will be provided before purchase;

• the customer is responsible for diminished value resulting from
  handling beyond what is necessary to establish the nature,
  characteristics, and functioning of the goods, where applicable law
  allows this.

The return destination may differ from the original shipping origin
because products may be fulfilled by third-party suppliers.

4. Statutory Withdrawal Exceptions

The statutory right of withdrawal does not apply where a legal exception
applies.

This may include, among other legally recognized categories:

• goods made to the consumer's specifications or clearly personalized;

• goods liable to deteriorate or expire rapidly;

• sealed goods that are not suitable for return due to health
  protection or hygiene reasons and that were unsealed after
  delivery;

• other categories excluded by applicable mandatory law.

A product is not automatically exempt merely because Pet Budd calls it
a hygiene product or because it is used for pet care. We will rely on
a hygiene exception only where the product is genuinely supplied sealed,
is genuinely unsuitable for return for health-protection or hygiene
reasons, and has been unsealed after delivery, as required by applicable
law.

Where an exception applies, the relevant product page should clearly
disclose the applicable restriction before purchase.

5. Refund After a Valid Statutory Withdrawal

Where a consumer validly exercises a statutory withdrawal right, we will
provide the reimbursement required by applicable law.

This generally includes the purchase price and, where legally required,
the cost of the least expensive standard delivery option offered by us.
Because we currently offer free standard shipping where stated, there
may be no original standard shipping charge to reimburse.

We may withhold reimbursement until we receive the returned goods or the
customer provides evidence of having sent them back, where applicable
law permits.

Refunds will normally be made using the same payment method used for the
original transaction unless another method is lawfully agreed.

6. Damaged, Defective, Incorrect or Non-Conforming Goods

Our "all sales final" commercial policy does not apply to statutory
claims for defective, damaged, incorrect, unsafe, or non-conforming
goods.

If you believe a product is defective, damaged on arrival, incorrect, or
materially not as described, contact us as soon as reasonably possible
and provide:

• order number;

• description of the problem;

• photographs or video where reasonably relevant;

• any other information reasonably necessary to assess the claim.

Under applicable Spanish consumer law, the seller may be responsible for
lack of conformity that becomes apparent within the statutory period,
which for new goods can be three years from delivery.

The legally appropriate remedy depends on the circumstances. Mandatory
remedies may include repair or replacement and, where the legal
conditions are met, a price reduction or termination of the
contract/refund.

We will not charge the consumer costs that applicable law requires the
seller to bear in providing a statutory conformity remedy.

7. Lost or Non-Delivered Orders

If an order does not arrive, contact us through our authorized support
channel.

We may ask you to check tracking information or confirm delivery
details, but this does not remove any mandatory seller obligation
regarding delivery.

If the order is confirmed lost or cannot be delivered as required, we
will provide the remedy required by applicable law, which may include
replacement or reimbursement.

8. Cancellation Before Shipment

You may request cancellation before shipment, but we do not guarantee
that a voluntary cancellation can be processed once an order has entered
automated fulfillment.

This does not affect any statutory withdrawal or other mandatory
consumer right that applies independently of our voluntary cancellation
process.

9. Non-EU/EEA Customers

For customers outside the EU/EEA, we do not offer voluntary returns or
refunds unless expressly stated otherwise.

Mandatory rights under the law applicable to the transaction remain
unaffected.

10. Contact

Email: info@petbudd.store